Cultural Capability Training
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Our cultural capability training, iCulture360, equips all staff members with the necessary skills to navigate diverse environments with confidence and respect.
Whether you’re a frontline employee, a manager, or part of the executive team, this training is designed to meet you where you are and elevate your cultural insights and capability to create a more culturally inclusive and responsive workplace for First Nations staff and stakeholders.
For frontline staff, this training provides invaluable insights into effectively communicating and collaborating with customers and colleagues from various cultural backgrounds. It fosters an inclusive environment where everyone feels understood and valued.
Managers benefit from learning how to create culturally responsive and understanding policies and practices that promote diversity and inclusion within their teams. They gain the tools to lead by example and foster a workplace culture that celebrates differences and promotes unity.
Senior executives evolve their leadership through new knowledge and information to form skills, gain confidence, and lead a diverse organisation with intention, purpose, and impact. By understanding the nuances of different cultures, they can make informed decisions that resonate with diverse markets and stakeholders.
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Our point of difference
iCulture360 will meet your business where you are currently while maintaining a focus on where you want to be. Our cultural capability training is bespoke, tailored to the unique core business, culture, functionality and aspirations of your organisation. This is not an off-the-shelf product.
Our team learns about you as your organisation, with consideration for your available resources, time constraints, mode of delivery requirements and content to ensure what you purchase as a buyer is reflective of what you really want and need.
The core content of iCulture360 explores:
- The political experiences influencing the social outcomes of First Nations communities.
- The core elements of First Nations cultural practices and protocols
- Strategies to effectively engage with First Nations communities, and
Strategies to effectively facilitate conversations about reconciliation, anti-racism and allyship.
iCulture360 benefits
Cultural capability training can benefit your organisation by:
Employees gain a deeper understanding of First Nations peoples’ history, traditions, and customs in Australia, fostering empathy and respect.
Cultural capability training improves communication between staff and First Nations clients, customers, or colleagues, leading to more meaningful interactions and relationships.
By demonstrating cultural competence, organisations build trust and rapport with First Nations stakeholders, strengthening partnerships and collaborations.
Training helps staff recognise and address unconscious biases, reducing the likelihood of culturally insensitive behaviour and promoting a more inclusive workplace culture.
Employees feel more confident when engaging and collaborating with First Nations communities, leading to greater job satisfaction and morale within the organisation.
Organisations that invest in cultural capability training demonstrate their commitment to diversity and inclusion, enhancing their reputation as socially responsible and culturally sensitive workplaces.
Delivery
We offer iCulture360 in the following formats:
90-minute face-to-face or online sessions
In just 90 minutes, through engaging presentations, interactive discussions, and real-life case studies, participants are immersed in a dynamic learning experience about First Nations people, cultures, Country and histories.
We equipped participants with practical tools to navigate diverse environments with sensitivity and respect. The training fosters open dialogue, challenging unconscious biases and fostering empathy towards different cultural perspectives.
Half-day face-to-face or online session
Our half-day iCulture360 training program is designed to equip participants with the knowledge, skills, and approaches to effectively navigate diverse cultural landscapes with First Nations people, communities, and organisations.
The half-day program includes interactive workshops, facilitated discussions, and immersive activities. Participants will explore cultural differences and insights, communication styles, unconscious bias, and best practices for engaging with First Nations communities.
The components of the training include:
- Cultural differences and insights—Participants will gain insight into cultural norms, values, and traditions, fostering empathy and understanding.
- Communication skills—Participants will learn strategies for effective cross-cultural communication, including active listening, nonverbal communication, and demonstrating respect for cultural protocols and community processes.
- Unconscious bias—Participants will learn to identify and address unconscious biases that may impact their interactions with individuals from diverse backgrounds.
- Culturally sound strategies—Participants will learn how to create and enable culturally inclusive and responsive services.
- Best practice approaches—Participants will learn to make informed decisions, design policies and programs, and implement the plan for their organisation. with consideration for the unique needs of First Nations
Full-day face-to-face or online session
Our full day iCulture360 training program offers a comprehensive and in-depth exploration of cultural competence. It provides participants with the tools and insights necessary to navigate diverse cultural landscapes confidently and respectfully. This proposal outlines the key components and outcomes of the training.
The full-day program encompasses a range of interactive workshops, immersive activities, facilitated discussions, and expert presentations. Participants will delve deeply into cultural awareness, communication strategies, unconscious bias, cultural humility, and inclusive leadership.
The components of the training include:
- Cultural capability and competence—Participants will explore their identities and biases while better understanding different cultural perspectives and practices.
- Effective communication—Participants will learn practical skills for cross-cultural communication, including active listening, empathy, and assertiveness, which will be honed through interactive exercises and role-playing.
- Addressing unconscious bias—Participants will learn strategies for recognising and mitigating unconscious biases that impact decision-making and interactions will be explored.
- Cultural sensitivity and humility—Participants will learn to navigate cultural differences with sensitivity and humility, fostering respectful and inclusive environments.
- Inclusive Leadership—Participants will learn strategies for fostering diversity, equity, and inclusion within teams and organisations that will be discussed, empoweringthem to lead by example.
